Reliance Wi-MAX – Share your Bad Experiences here

Hi Guys,

Reliance has, time and again, proved to me as the most Un Reliable and the worst Service Providers for things like Mobile Phones, Internet and DTH TV.
With worst Call Centers and Strange Billing ethics, Reliance has made money out of Customer’s frustrations and Tears. Here is one such case where Reliance Wi-Max cheats a person in a way which can scare you out. I request you guys to share your experiences with Reliance Wi-Max connection so that We can take some action against those cheaters.

Speed
I opted for their 750 plan
initially and upgraded to 1250 (1300 I think?) plan later. Their promised speed was 750 Kbps but I effectively got less than half of that. So what I got was aborted downloads, multiple refreshes and changes to my IP address and overall, an unreliable connection.

Customer Support
Their customer care folks have absolutely no clue about technology. All they can manage to say is “Yes sir, I understand sir, sorry sir. Sorry to hear that sir. I’ll help you out sir” and they NEVER help out. They have only “sorrys” but no solutions. Being a technology professional myself, I can bet anything that their customer support guys have no clue about how the Internet works, forget troubleshooting.

What’s worse is you can’t get through to them using their toll free number. So you end up dialing their only “reachable” number based in Bombay. And it was such fun dialing this number every other day and running up a neat STD bill.

Billing
This was the ONLY department that did its “job” well. Bills promptly arrived on time. And you delayed the payment even by a day, you’d get a prompt reminder call.

Disconnection Nightmare
After 2 years, I had had enough of their shoddy service and requested for a disconnection. THEN they woke up and offered me a lot of freebies but I refused to budge.

So they took my request and gave me a request number for that sometime early Feb this year. After this, couple of people called me asking me to consider but I was firm.

After I confirmed the disconnection, their guys asked me when they can collect their (dysfunctional) antenna. I told them the date. They failed to turn up. They called me again with the same enquiry. I again gave another date. Ditto: they didn’t turn up.

DESPITE this, Reliance Wimax kept sending me bills. Month after month. What’s worse–and ridiculous–was they called to “pay my outstanding!” I had to spend precious airtime on my phone to call them and try to put sense into their heads that it’s irresponsible–and unethical–to keep sending me bills for a service I had stopped using.

And today I get the cherry this cake: they send me a legal notice asking me to appear in court to pay Rs 5000! I called up the contact person in charge of dealing with this. He flatly refused having received any request for disconnection, and said I can sue them if I wanted but they’ll”take action against” me.

So I called them again and quoted the date, time, and request number of my disconnection request. Miraculously, they said, “we’ll close the case if you pay us 2 months outstanding” and began spinning something about a billing cycle, usage cycle, and bill generation, which made no sense.

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